Home loan keeps getting served without communication

Hi

I need to escalate my situation to someone who can contact me with regards to my home loan and how Nedbank is treating it.

If my home loan is in arrears I NEVER get contacted by Nedbank, ever!!

My file just gets sent to the sherif to be served even if I rectify the arrears 2 weeks later.

Not only does this cost me extra money BUT THIS CANNOT be the correct process to handle this!!!

I would like to speak to a manager in the home loans department that can make this process stop. There is prescribed methods on how to handle it an Nedbank is not doing any of this and just burdening me with unnecessary legal process and cost!

This needs to stop please and I need to be contacted first this total lack of communication is total *******.