Home Loan Issue

Good morning,

I have been banking with Nedbank for over a decade and I am VERY unsatisfied with your recent service. I sent an email on the 22nd of June regarding my options for my home loan as the installment is currently too high. I was advised that I can extend the loan for a further 10 years which I agreed and filled in documents.

Ms. Lucia Ravhambelani gave me a call and advised on the way forward. She unfortunately, couldn’t proceed with the process as my account is under a business banker, Mr Takatso Motloung, and he needed to approve certain things first. To this date, NOTHING has been done. Ms. Lucia has done her best to do a follow-up on the matter but she still has not received any response from my banker. I have also sent emails asking for an update but still nothing. I even went to the branch on July 1st to speak to Takatso to request an update, and he assured me that he would give me feedback on Monday, July 3rd. Till date, there is NOTHING. Again, Ms. Lucia sent an email on July 6th asking for an update and there was no response. Today is the 10th and I am still waiting.

I appreciate the time and effort that Ms. Ravhambelani has done and her hard work does not go unnoticed. However, now I am obliged to approach other banks to see how they can assist me with with refinancing my home loan, as Nedbank has failed to help me meet my current financial needs.