Home Loan interest rate

Item: Nedbank
Rating: 1

The home loan interest rate that i signed for was 8% however i have moved into the house and now they are charging me 12%. i have all the documents to prove what i signed for and i have been sent from pillar to post no one is able to assist nor revise the 12 back to 8. it is horrible

Helpful (0)

Replies (3)

Nedbank's replyOfficial

15 Nov 2016, 13:52

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Nedbank's reply15 Nov 2016, 13:52

Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

's updateReviewer Update

01 Feb 2017, 09:00

Thank so much to NedBank, they invistigated and within a month the issued had been resolved and now the correct amount is being debited with the right %. Thank you

's update01 Feb 2017, 09:00

Reviewer Update

Thank so much to NedBank, they invistigated and within a month the issued had been resolved and now the correct amount is being debited with the right %. Thank you

Nedbank's replyOfficial

01 Feb 2017, 09:22

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

Nedbank's reply01 Feb 2017, 09:22

Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.