home loan insurance

<p>I'm writing this on behalf of my mother Vivian Segano,she has been on medical unfit since last year December and we informed Nedgroup Insure in March and they told us to email prove that she is medical unfit wich we did. Then we went back to Nedbank to check if they received the documents we emailed they told us something is missing which they didn't communicate with us had we not gone to Nedbank we won't have known.They told us they want us to email confirmation of ill health retirement and also prove that it has been approved which we did on the 25th of May we were helped by a service host in Wonderpark Mall Nedbank and she said she will email it to *** and i also emaied it myself just in case she forgot to email.And they said they willcontact us within 48 hours and today is the 6June and they haven't contacted us which means we don't know anything.Its unfair when they mislead customers by saying they will get back to us which they never did and we don't know if its approvedd to pay the housebond or not or will they come to evict us.its a poor service from Nedbank</p>