home loan discount adjustment that was approved and submitted on 24 May 2023 has not been processed to date, 05 June 2023. Almost two week later the request has not been processed

I submitted a form last week more than a week ago, 24 May 2023 for my interest rate to be adjusted. To date, 05 June 2023 the adjustment has not been made. Nedbank is not the only bank that offer home loans. May installment went through without the adjustment. Note that I will move my account to another bank. I had just move my account to Nedbank and will not hesitate to move to another bank. I want this to be done by cob today or I will move my home loan