Home Loan Decline

I have always valued Nedbank as a bank who look after clients interest and do their best to see where they can help. But slowly but surely I am busy changing my mind about Nedbank after I submitted an application for a home loan. The application was declined without doing a proper assessment based on factual information. And by looking at the other comments of clients – it looks like there are a serious problem in the Nedbank Home loans department. I am not sure where Nedbank is getting your outdated information from. Neither my wife nor I are under Debt Counselling or under Debt Review. This is clear as per TransUnion ITC for both of us. This is an indication that this assessment on the application was handled and decided by a system, systems that fail us on a daily bases and not a person. Our applications was declined on the 15/02/2019 without someone picking up the phone to confirm if this is the case. Just straight decline. After submitting all documents on Monday 18/02/2019 and Tuesday 19/02/2019 ITC and letters confirming that we are not under debt review, only to find out today, 21/02/2019, nothing has been done to escalate the matter. No appeal was hand over nor was the new information referred to a senior for a reassessment of the home loan. So is this the way Nedbank handles things. You make a decision based on outdated information and when the facts are presented Nedbank just turns a cold shoulder. I have never skipped a single monthly rent payment since I have been renting (+- 8 – 9 years) and I can prove this as well. We pay our rent, we pay our water & electricity, we pay school fees, we pay our accounts monthly, we pay our taxes, we don’t even have Car debt. We are just ordinary people that are tired of paying someone else’s bond. I am sorry but I can’t get over the fact, where Nedbank gets there information from. It’s like a slap in the face. I would like this decision to be reviewed for reconsideration on the factual information and not on an outdated systems