Home Loan Debit Order and Poor Service Experience

I am lodging a formal public complaint regarding my Nedbank Home Loan account.

Without my knowledge or consent, my debit order date was changed from the 1st of each month to the 22nd of each month. I did not request this amendment, nor did I provide any authorization for such a change. Altering a debit order on a home loan account without client consent is extremely concerning.

When I contacted Nedbank to resolve the matter, I spent approximately 40 minutes being transferred from one department to another with no resolution. I was effectively sent from pillar to post. The most disappointing part of this experience was my interaction with the final consultant, whose tone was demeaning and dismissive. The call was ultimately disconnected from her side before the matter was resolved. She hung up on me.