Home Loan Cancellation Complaint

To whom it may concern

I called Nedbank on the 6th December and again on the 21st December 2017 to place notice on my bond as I will be transferring my bond to ABSA. I am getting a better rate at ABSA because I am a staff member.

The call centre agents advised me that there has been no notice placed on my bond account and unfortunately I do not have the reference number as the agent promised to sms it to me. The attorneys requested cancellation figures last week and then I discovered that the notice has not been placed.

I would like my notice period to start on the day I called the call centre which is the 6th December 2017. The service from your call centre is appalling and totally unacceptable. I have not problem waiting out the 3 month period but the date is incorrect and I will not be liable.

Can you please rectify this with immediate effect and send me confirmation that the notice has been placed.