Home Loan ****

I am extremely disappointed with the service I have received from Nedbank regarding my home loan account. Account Number: ***

Despite repeatedly requesting my home loan statements, Nedbank has failed to provide them. Every time I enquire, I am simply told that there are “errors” on the account. However, nobody has provided a proper written explanation of these errors, explained how they affect my account, or given me a clear date for resolving the problem.

As the account holder, I have a right to receive accurate information about my outstanding balance, payments, interest, fees and the overall administration of my home loan.

I urgently require Nedbank to:

Provide all my outstanding home loan statements. Explain in writing exactly what errors exist on my account. Correct the errors and provide a fully reconciled statement. Confirm that my email address and statement-delivery preferences are correct. Provide a formal complaint reference number and the details of the person handling my complaint.

I am tired of receiving the same excuse without any proper resolution. Nedbank must take responsibility and resolve this matter urgently. If the problem is not resolved, I will escalate my complaint to the National Financial Ombud Scheme South Africa.