home loan assistance - embarrased to be a nedbank client in these times

Nedbank is not even worthy of a 1 star rating at this point.

I've been a Nedbank client for over 12 years now and have to say that the service has been pathetic for the last few months more specifically in the home loans department.

From the lengthy phone calls that I have to cover the cost of, to *********** staff , serious lack of product knowledge, lack of follow through on any complaints logged and not forgetting the bad attitudes... all has left me feeling embarrassed to be a client.

Today was the last straw. I understand that most companies are short staffed due to the current crisis but has professionalism gone into lockdown too???? I've spent 1:30 minutes waiting to get through to their home loans department with no joy. the system allows you to leave a call back request but the mailbox is full so no luck there either. the complaints department knows nothing and are now playing receptionist taking messages and passing the information on....but...…. still no luck.

So now I ask....how beneficial is the so called payment holiday options if you cant even get through to anyone to discuss. Needless to say that they waste no time doing deductions...and they waste no time sending SMS's for overdue payments but to speak to anyone for assistance..... is that even an option that they are supposedly offering?????????