1 reviews | Active since Sept 2014
Home Loan Application Approved - Offer to Purchase
Hi Nedbank Homeloans,<br> <br> I am writing to you and advising any other home loan applicants to be awake when dealing with Nedbank. The false first impression of home loan application approved and congratulations has now landed me in hot water as i have signed an offer to purchase and can be held responsible for a large some of money if my bond is declined.<br> <br> Filled in home loans application online, Candice Maistry did excellent job in called to congratulate me. I was made aware banks do not do pre approval and i can go sign offer to purchase if we like a home. This is what i then did and continued the application process. Sent all documents 3 times through to Candice, then receive a emailed PDF from a Mr Eugene Drotskie - head of homeloan operation indicating my application declined due to credit information however when completing my online application my credit was checked as complete.<br> <br> This is such poor service and false hope. Absa and SA Homeloans see no problem with my application whats wrong with Nedbank ? Lost a potential client....<br> <br> Reference of Declined Application : ***-5.<br> Please escalate to and provide feedback as so disappointed with Nedbank Homeloan Division.
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
