YR
Yolandie R

1 reviews | Active since Mar 2009

21 Oct 2015, 11:27

HOME LOAN

We app**** for a home loan as we myself and my husband have been banking with Nedbank for years. We received a mail from our private banker that congratulated us on the approval. She send an approval mail to the lawyers as well. We already started the process with the lawyer and signed all documents. We then received a call from our banker saying my husbands financial position changed and the bond was not approved anymore. My husband is a financial consultant. He took some leave before he will look out for another contract. He has not missed a payment and his credit record is clean. He earns double on contract to make up for the months that he does not have work. This has always been the case. When he app**** for finance for his card Nedbank also did not want to give it to him. Wesbank with in minutes gave him a loan and we have not done any business with FNB. NEDBANK's action brought our names in disrepute. They will loose all our business.

0
Replies (1)
Nedbank
Nedbank's reply21 Oct 2015, 12:40
Official
Hello yribbens,

It is not our intention to cause you any further distress or inconvenience.

We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team