1 reviews | Active since Jul 2016
Home Loan
<p>I have a home loan with Nedbank, I signed it Feb 2016 and i then find out that the interest rates that were on the papers i signed and what is on the systems is way different and no one bothered to explain or ammend this when i was signing. I visited Centurion Life Style and called the client services (Luvashen Naidu) on the 27th of May 2016 with no one willing to assist. I went to Menlyn Maine on the 27th of June 2016 where Masego Baikedi sent an email to client services again. Three days later i got an email acknoledgement from Mary Venketasen whom i haven't heard from since. I then visited Mall of Africa branch where i spoke to the manager and she promised to get Ursula Gale-Visser to sort out the issue. The only response I got is from Nedbank was on the 08th of July 2016 from Andre Louw trying to sell me more products from Nedbank and they are not looking to sort out my issues first. I was told that they MIGHT be able to help me if I move all my accounts to Nedbank.</p> <p> </p> <p>Bad Service</p>
Dear Phathu,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Phathu,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Nedbank,
Surely with the nature of my complaint, and inline with your statement that you "at Nedbank strive to make great banking happen for our clients", I should have received the call from your resolution manager by now. You have had over a month and a half in which to respond and it is dispicable that even after such an extended time and careless response your resolutions manager has been unable to establish contact with me.
Dear Nedbank,
Surely with the nature of my complaint, and inline with your statement that you "at Nedbank strive to make great banking happen for our clients", I should have received the call from your resolution manager by now. You have had over a month and a half in which to respond and it is dispicable that even after such an extended time and careless response your resolutions manager has been unable to establish contact with me.