Holding on forever, passed from one person to next

I used to be very satisfied with the service I received from Nedbank, but this is the first time I am in a crises as my card was cloned and I am being given the run around. I am trying to get assistance with the debit orders that need to go off as it will apparently take 2 weeks for the investigation to be completed and my money to be put back into my account. I've phoned numerous times, being transferred from one person to the next having to re explain everything over and over again and being put on hold for ridiculously long... just to get cut off!! Next call I attempt, the same thing!!! I've spent at least an hour on the phone this morning, and I didn't even get to the correct department. <br> This event is enough of an inconvenience to me, I expected a lot more assistance from my bank. <br>