1 reviews | Active since Jun 2019
Holding money!!!!
Nedbank overseas transactions are supposed to be easy . My mom made a payment of 60k to swift account in America. The funds have not been received and it’s been 2 weeks! We have logged a recall of the money but still nothing and when we call Nedbank all we get told is that you have sent a notification to the corresponding bank who are the ones holding the money! We want our money back! You are holding money that is not yours! The onus is on Nedbank to deal with their corresponding bank! You can’t keep telling us that a notification was sent to the bank and now you are waiting for a reply! You can clearly see that sending an email does not work! This needs to be sorted out immediately it cannot take almost 3 weeks !!!!
Case number : ***5
Cheryl-Ann Bouwer. She was the one we initially spoke to about the recall . Afterwards we called and emailed her but no answer. We have sent multiple emails and tried to get hold of her . This is very unprofessional. Banks holding other people’s money is *******! We have done the recall letter! Apparently an instruction was sent to the corresponding bank on the same day ! The corresponding bank is Nedbank’s . So why are we being told that yes now we must wait until they answer ? The woman on the line literally told me she can do nothing else so how does that work ? It’s your corresponding bank so now ***** our money it’s gone ???
Cheryl-Ann Bouwer. She was the one we initially spoke to about the recall . Afterwards we called and emailed her but no answer. We have sent multiple emails and tried to get hold of her . This is very unprofessional. Banks holding other people’s money is *******! We have done the recall letter! Apparently an instruction was sent to the corresponding bank on the same day ! The corresponding bank is Nedbank’s . So why are we being told that yes now we must wait until they answer ? The woman on the line literally told me she can do nothing else so how does that work ? It’s your corresponding bank so now ***** our money it’s gone ???