Hold Time

01/03/2016 about 14h00 I called the Nedbank call centre for 3 months bank statements. This excise took over 40 min , surely this cant be possible. All I wanted is 3 months bank statements and all the time when the call centre agent is getting me a month's staement he puts me on hold for over 15min.. this was done 3 to 4 times.<br> <br> The agent needs to be reprimanded as well as put back on training for hold time.<br> I called the number ***and the agent name is Mabena, T. (Thokozani) [Email Removed]<br> <br> Nedbank I hope you deal with this accordingly as I always request statements and the other agents did not treat me like this.