hold on till all your funds are ******

on saturday 11 july 2015 i received numerous sms messages to show my card was being used **********ly. i quickly phoned the ***** card number only to be on hold for 40 minutes. i then continued holding on and dialled on my home number only to be on hold once again. when there was no response i rushed to the karaglen branch to get assistance from them. the teller also tried to call them but gave up after 20 minutes and then tried to block the card themselves. thank goodness they stopped it. i then received another phone call saying another transaction was attempted on the card . i then tried to contact the ***** division once again but gave up after holding on for 25 minutes. what does it take for this department to answer the call. this is a serious situation as you can see your funds disappearing but are powerless to stop it