Hold on My credit card

On the 16th of September at around 08:32 am I received sms from Nedbank stating the following “ We see that you have not used your credit card in 6 months. For your safety, we have put a temporary hold on your card. To activate your card and get access to your credit use the Money app. Go to Login > Cards > Inactive card > Activate. More info? Call ***. T&Cs apply. Stop to opt out.” I went on the app no option to activate my card, I phoned the call centre they told me I needed to visit a branch to do FICA. I visited the branch in Hillcrest last week Friday around 11:00 am 29/09/2023, Fica was done and still to date, I cannot use my credit card. The account is being paid monthly and up to date this is such an inconvenience and is totally not acceptable. By the way, Credit card is one Year FICA was done. How many times do we need to do this FICA in a year? Can someone sort this nonsense out asap I need to use my card urgently. I am very disappointed at the level of service being received from NEDBANK