Historically poor service

<p>So I opened an account a few years back then I subscribe for this nedbank accounting thing which I was not even aware of to begin with. Then eventually after the payment was deducted everytime I called the call centre and was informed it would be cancelled. Then I opened a new account because mind you, the saving account was way too expensicve going up to R300 per month in charges alone. So with my new Gold account I was quite satisfied. Today all of a sudden nedbank calls me back telling me they would be refunding all the money for the accounting subscription. I tell the agent I would like to have this money transferred into my new cheque account. She states I have to send an email stating this. I follow suite, she calls me back stating they would only be able to pay the money back into the savings account which was also never closed. I told her I do not have access to this account as I dont even have a card for it. She puts the supervisor on the phone who ends up being abrupt and overtalks. I reminded her that I am also a supervisor in a call centre and do not appreciate her tone. What happened to basic telephone ettiquette? I want the money to be paid into my new account and nothing else. If this cannot be done I would then be going to the anking ombudsman to have this resolved. </p>