Hijacking Incident and *****ulent Credit Card Activity

Dear Nedbank Customer Support, I am writing to express my profound disappointment and concern regarding the handling of my account following a traumatic incident on 11 June 2025, during which I was hijacked and held hostage. In the course of this ordeal, the entire balance on my credit card was *****ulently depleted by the perpetrators. Despite the presence of multiple unusual and high-risk transactions on my account, it is deeply troubling that no immediate action was taken by the ***** department to secure or freeze the account. Instead of receiving the support and protection one would expect under such circumstances, I am now facing harassment from the credit card department regarding a “maxed” credit limit—on a card that was compromised due to ******** activity. This ongoing issue is not only exacerbating the psychological trauma I have already suffered but is now having serious repercussions on my credit score and financial standing. I find this treatment unacceptable and completely inconsistent with the level of service and security a customer should receive from an institution of Nedbank’s stature. I urge Nedbank to investigate and resolve this matter as a priority. I request immediate communication and intervention from a senior representative, and a full review of the actions taken—particularly the delay in securing my account and the continued pressure despite the proven *****ulent activity. I trust you will treat this complaint with the seriousness it warrants.