Highly disappointed by Nedbank's poor customer service

Nedbank has disappointed me so much that I have to come to this platform with a hope that they will act speedily. I opened a savings account some 6 months ago and to date deposited R82 000.00. When I wanted to transact (move money around), I noted that the corresponding functionalities have been disabled with a message 'pending activation'. Ever since then, I have been at their Mall of Africa branch 3 times asking them to help solve the problem. With them failing, I called their complaints department (Reference ***9) on Friday the 11th of November 2022 who promised to come back the soonest. Today is Wednesday the 16th and no one has bothered to say something about my problem.

I want to have access to my money. If Nedbank does not want me to bank with them, they must open my account and I will transfer my money to another bank that has the interest of customers at heart.

This is so below the belt and does not look like Nedbank, but yes, I have a prove that they are very weak in customer service.