Highly annoyed

They have deducted money from account without my consent and they are now refusing to reverse the debit and i cannot do it from side, i have requested on several occasions for them to reimburse me and every time the consultants tell me they have requested the reversal it will take 24hrs for the funds to be in my account.... this has happened even though i have made the payment that i have promised to make to them and yet they have taken more than they should have and left me in a predicament. i am extremely annoyed with Nedbank as the same thing happened previously and i have to constantly fight about it