HIGHEST LEVEL OF UNPROFESSIONAL & ********* MISCONDUCT ACTS BY NEDBANK & ITS EMPLOYEES AS A SERVICE PROVIDER

On the 12th of August 2021 l woke up to my Business Account having a "Pending Activation" status to my surprise. I called my Professional Banker to understand what was wrong and she told me that she doesn't have access to the profile since she is working from home. I was referred to call the Alberton Branch *** and talk to Nonhlanhla Hlapane. I called and it took a couple of minutes or rather unholy trials before the call could be answered. Finally, she answers and sent me a form to complete and l sent it back on the 16th of August 2021. Tuesday the 17th of August 2021, l do follow-up again and she says my profile says "High Risk" because I need to complete my FICA Docs (which l had already sent the previous day) and she sends me the same form again. Then I had to highlight that it was already sent and she acknowledged the previous day (so why send again unless it is just a sign of incompetence). Still, it's now the 18th of August 2021, and am still seating with the same problem. She purports she resend the email again but what a HUMONGOUS INCONVENIENCE, I have missed my Deadlines for Payments for my Academic Year and other commitments (Who is going to be liable?). No emails or any form of communication was sent prior to NEDBANK inactivating my account so how do they justify the ACT of Inconvenience ????