High levels of unprofessionalism at NEDBANK

I switched my account from Standard Bank to Nedbank in January, when i enquired about my debit orders i was promised that they will transfer all my debit orders from Standard bank to Nedbank in January, on pay day all my debit orders were still with Standard bank i had to withdraw money from Nedbank to deposit into the standard bank account fortunately i did not cancel my previous standard bank account, i incurred charges while doing this. i then went to Nedbank to check why were my debit orders still with Standard bank, i was told that the person that was assisting me was on leave and they did not finish the process of moving all my debit orders. i was then told to come back the next day the lady will be working and when i came the next day the lady apologized and promised that all is sorted the debit orders will now run from the Nedbank account. This month (February) when i check my Standard bank account is sitting in excess an when i check my debits are still running on the Standard Bank account which means that my query was not sorted and this has resulted in me paying for two cheque accounts and this has caused such an inconvenience because i have incurred a lot of charges and furthermore this creates a huge burden because i have to withdraw money from my Nedbank Account and deposit into the standard bank account. I would appreciate it if this can be sorted out as i cannot keep on doing this whereas i was promised that everything will be sorted out. i am a new client with Nedbank and this is such a bad experience for me i really hope that this could be sorted out i must say i am very disappointed because it doesnt seem like people at Nedbank know what they are doing, the same mistake cannot occur twice and i am holding my breath that it doesnt happen again next month. really i am considering going to another bank, the service at Nedbank is very poor.