Hidden charges

Item: Nedbank
Rating: 3
Author: Brent R

Went in to a branch to query a strange debit order. Was charged R25 for a statement, without asking for, or knowing about it. Called support (ref ********** 6) and they were very apologetic, but refused to reverse the transaction stating that I "...can go back to the branch to retrieve the statement."

Helpful (0)

Replies (2)

Nedbank's replyOfficial

04 Apr 2018, 11:20

Dear Brent

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support

Nedbank's reply04 Apr 2018, 11:20

Official

Dear Brent

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support

Brent R's updateReviewer Update

09 Apr 2018, 13:26

Turns out the charge was for a statement that was taken a few weeks ago. Thanks for having a look at this. Your complaints department is very impressive and it was a pleasure talking with you.

Brent R's update09 Apr 2018, 13:26

Reviewer Update

Turns out the charge was for a statement that was taken a few weeks ago. Thanks for having a look at this. Your complaints department is very impressive and it was a pleasure talking with you.