Hi I am writing this with yet Another Nedbank complaint

Hi I am writing this with yet Another Nedbank complaint. They seem to definitely don't care about the clients they claim to service. I am sitting at the Dobsonville branch for more than 30 minutes just queuing waiting for my issue to be solved. Mind you this is my second visit with the same issue. There is a consultant by the be of Innocent who told me in not so many words that my issue is not important however the bank's red tape takes precedence over resolving their "waiting longer than necessary clients". There are currently no consultants in their teller que to help and 4 cubicles with consultants that can help but will not because they don't deal with my issue. Correct me if I am wrong but as a client I should come first and be helped promptly. The fact that they care so less for their clients is disgusting and I know they will not improve because they have never been held accountable