Help with the "Help" line

Nedbank complaints helpline This is now a complaint about the Nedbank complaint helpline.! It's a bit bizarre having to do this. The helpline requests us to get a reference number for each complaint. But then, with Corona as an excuse for long holding times, callers are requested to email complaints to *** This was done on 18th June. Copies were cc'd to our Nedbank "relationship" manager, Werner Von Weilligh. I am still waiting for an acknowledgement of receipt of my complaints from the Nedbank complaints department with a reference number. It's obviously no use emailing another complaint to that number and the call centre cuts off anyone waiting for a consultant. I need a reference number for my complaints in order to take the matter of the unnecessary deduction of business subscriptions to the ombudsman.