Help to resolve a payment problem!!!!!!!!!!!!!!!!!!!!!

I made a payment on the Nedbank App, on a Bank Defined Beneficary, the amount of R1 119.23, went off my bankaccount, and I received a proof of payment, when contacting Nedbank the consultant said to me, that he can't give me the account number or name as the Bank Defined Beneficary is blank, Nedbank would have come back to me already on Monday, but nothing.