KM
Karen M

1 reviews | Active since Jul 2016

12 Jul 2016, 19:19

Hello Nedbank?? Were are you?!!

<p>I have a pending application for a credit card going on two weeks now. I have been told that the product has been approved pending verification.</p> <p>I was given two separate email addresses, I have sent all required documentation to those addresses as requested. ********** and ********** <p>To date I have sent over 8 emails from two separate email addresses and I have phoned the Nedbank call centre three times. </p> <p>Not only can I get feedback on my application but nobody can seem to tell me if they have even received the documents they required.</p> <p>I have done all I can do but Im still in the dark. </p> <p>The most frustrating thing is that I'm still getting text messages to say my application is approved pending verification!!! </p> <p> </p> <p>I was considering moving my salary over to Nedbank once everytjing was sorted but I am definitely reconsidering. </p> <p>So frustrated!!!!! </p>

0
Replies (1)
Nedbank
Nedbank's reply13 Jul 2016, 05:34
Official

Dear Karen,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team