Held hostage by a bank!

Last week I had all my online transacting abruptly suspended thanks to Nedbank. When I called to find out what the problem was thinking it was an app error as I was told my profile was 'red' because I needed to FICA, this would be understandable had they given me advanced warning however I run a cash intensive business and need to be able to move money between accounts while on site.

The lovely people on the other end couldn't explain why I was not forewarned and professed their hands were tied. I'd love to see how much rope they use there at Nedbank, must be costing a fortune. At any rate I was forced into a branch having to risk my health to simply show my ID and nothing more, all this was of course speedy and efficient as I got to experience the thrills of lining up, waiting and staring at walls for 2 hours. I mean there's no better way to spend one's time right? I must add though, the staff at the branch did their best given the circumstances.