tM
thembile M
1 reviews | Active since Jan 2015
13 Nov 2015, 10:36
Heat Pump not working
We logged a case to claim with Nedbank Insurance on the 11 November, this claim stated that the heat Pump is not working. the same day a plumbler was sent onsite who then wrote a report to say the heat pump is not working.On the 12th November another person was sent, he also indicated he is not a heat pump specialist and only works with geysers. we are still without hot water, for teh 5th day now the call reference is C*** and for some reason it looks like Nedbank keeps sending the wrong people for the job and yet every month we diligently pay for our home insurance!!!
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Nedbank's replyOfficial
13 Nov 2015, 11:23Hello tthembs1,
We note your frustration with the fact that your claim has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your claim has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply13 Nov 2015, 11:23
Official
Hello tthembs1,
We note your frustration with the fact that your claim has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your claim has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team