Head Office mistake

<p>Greetings I need assistance please I have a problem I'm using a cellphone number which I have for more then 7 years and I do have an account with Nedbank and I findot strange that me and another account holder is sharing the same cellphone number I phoned in Dec 2016 and January 2017 also February and March 2017 it was adviced from the consultants that they will escalate the matter and now I'm March 2017 yet I received another sms from the person withdrawing money and it came straight to my phone I keep on phoning and I don't think that Nedbak will compensate me for all the calls that I made an I honestly think that nobody assisted in solving this matter of I should receive another sms this month (April 2017) I will really take this matter to the next level as this is totally unacceptable from Nedbank I went into the branch with the first incident I experienced the consultant in the branch adviced me that they cannot see the account with the stars in between that I need to consult with he'd office which I did and still the problem hasn't been resolved.</p>