Haven't received any response...below par service

My parents paid off their bond earlier on in the around May/June.<br> <br> My parents then requested for their title deed(WHICH HAS NOT YET BEEN RECEIVED TILL TODAY). My parents were advised that they must write a letter to Ned bank with two references (one for a refund and another ref for the title deed.<br> <br> please elaborate which planet Ned bank is storing my parents title deed so that we can understand why it is taking so long for a R500.00 refund and a title deed.<br> <br> I know because I DRAFTED THE LETTER TO NEDBANK REQUESTING THIS.<br> <br> REST ASSUSRED, I AM GOING TO THE OMBUDSMAN AND WILL SUE NED BANK FOR MENTAL STRESS,GRIEF AND JUST WASTING TIME AND THIS BANK WILL PAY.<br> <br> WHEN IT COMES TO MY PARENTS,, YOU WILL LISTEN