HAVE A NEW GREENBACKS CREDIT CARD THAT I CANT USE

I APP**** FOR A CREDIT CARD ON THE 19TH OF JULY 2015, RECEIVED NOTIFICATION AFTER 2 WEEKS, SINCE APPROVAL, CARD WAS DELIVERED ONLY AFTER A MONTH. DAY OF DELIVERY I SUBMITTED COPY OF MY ID AND PROOF OF ADDRESS, AND I WENT TO NEDBANK-EASTRANDMALL-BRANCH WITH ID AND PROOF OF ADDRESS ON SATURDAY 29TH OF AUGUST. UP TO NOW, CARD NOT ACTIVATED. CAN'T SWIPE CARD & CAN'T DRAW MONEY. NO SUPPORT FROM CREDIT CARD DIVISION. EVERY TIME I PHONE IT IS A DEAD END STREET. INFORMED TO E-MAIL COPY OF MY ID, WHICH I DID SEVERAL TIMES-BUT STILL NO RESPONSE. I AM THE ONE WHO PHONE CREDIT CARD DIVISION EVERY TIME. NOBODY PHONES BACK TO GIVE FEEDBACK OR TO ASSIST. THIS IS UNACCEPTABLE. NEDBANK ADVERTISE CREDIT CARDS BUT WHEN YOU APPLY - THERE IS NO SERVICE.