1 reviews | Active since Mar 2010
Harrassment from Nedbank
I had an account with Nedbank, which I was not using. Nedbank informed me that they were suspending the account, for that reason and that I could contact the branch when I was ready to use the account again, which I accepted. When I discovered that this suspended account was attracting bank charges, I opted to close the account in writing and got a response from Nedbank stating that the account was now closed, on 17 July 2015. Since then I've received a statement indicating that the account now has an overdue balance of R93.16, which I paid into the account, assuming that that was that. Not so! The amount was returned since the account was closed. I received an email stating that I needed to pay this amount or the matter will be referred to their legal department for collection, which I ignored. Today I got an sms stating that \an urgent payment of R40"was required"
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Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
