Harrasment is an understatement

<p>So I took out a personal loan with nedbank in August, first payment due is the 25th September as per signed agreement. I got a notification to say the debit order was succesfull. An hour later I get an sms saying my first debit order wasnt received. I checked my bank account and the payment went through but decided to follow up with the call centre. They confirmed the money was received from my nedbank account. A call centre consultant calls me and doesnt even answer the phone (sounded like she was still drunk). I kept saying hello hello she eventually says can I speak to Bernadette Petersen. I reply with yes it is her...she says good day Sir...i rep**** I am not a sir but a mam....she proceeds to drop the phone in my ear. WHAT CALLIBER OF PEOPLE DO YOU HAVE WORKING THERE AND WHY ARE YOUR SYSTEMS SO INEFFICIANT THAT YOU CANNOT TRACK A SUCCESSFUL PAYMENT???????????????</p>