JC
Judy-Rose Cyster

1 reviews | Active since Mar 2015

01 Jun 2016, 14:36

Harrasment and Unacceptable Behaviour

<p>I am unable to afford paying my loan installment with Nedbank ,but have not been able to make my payments to the rest of my creditors, because I am not able to do so financially....I have made a payment arrangment with Nedbank, which I could not honour, but I cannot honour a payment if I do not have the money... I have explained to ALL my creditors that I am facing extreme financial difficulties... I signed up for Debt Mediation.. this is not by my own choice, but I had to opt for Debt Mediation due to all the financial problems I am facing... I have today spoken to an extremely rude Nedbank agent who called from the number *** and insisted I make payment and even though I have explained to him the reasons why I am experiencing difficulties he had the audacity to ask me "Do i know the implications this have, do I know how much interest this is creating?" "When you took out the loan you didn't mention about medical bills or a funeral".... When I took out the loan or any of my loans, I did not have to pay medicals bills or even for 2 funerals.. so how was I to know that my family members would die and that I would have to pay for it? Through this debt mediation I am getting out just enough money to pay my rent or travel fair to work... </p> <p> </p> <p>How is an agent harrasing me to pay money that I don't have going to magically make me get money to pay Nedbank or any of my creditors??? If I was able to apply for a loan then I would in order to pay my creditors, but I cannot.... I am financially disabled...</p>

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Replies (1)
Nedbank
Nedbank's reply02 Jun 2016, 06:07
Official

Dear Judy-Rose,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team