HARASSMENT

I HAD A LOAN WITH NEDBANK. I ASKED FOR A SETTLEMENT AMOUNT TWO MONTHS AGO AND THEY GAVE IT TO ME. I PAID ALL OF IT AND EVEN MORE BUT I STILL RECEIVE TEXT MESSAGES THAT I OWE THEM. HOW IS THIS SO WHEN THEY ARE THE ONES THAT GAVE ME THE SETTLEMENT AMOUNT AND WAS PAID EVEN MORE. I ACTUALLY EXPECTED A REFUND SINCE I PAID MORE. THE WORST PART OF IT IS THAT I DONT EVEN GET A PHONE CALL TO BE ABLE TO SPEAK TO SOMEBODY AND GET CLARITY ON THIS MATTER. IT WAS CLEARLY A BIG MISTAKE FROM ME TO ASK FOR THEM TO LOAN ME. I REGRET. IT MEANS ONE CAN NEVER GET OUT OF DEPTH WHEN DEALING WITH NEDBANK. I'M SURE I WILL BE TOLD THAT I HAVE CHARGES FOR THE SO CALLED `UNPAID INSTALLMENTS` WHICH WILL THEN MEAN I WILL ALWAYS OWE THEM BECAUSE I'M NOT PREPARED TO PAY FOR THOSE CHARGES WHEN I KNOW I SETTLED MY DEPTH