Harassed by a Nedbank Manager for making payment early

Today I got a harrasing email from Nonhlanhla Ntuli who has been harassing me from the first time she made contact with me.

From day one, I was upfront with her about the fact that I can't take calls at work and she should Please send an email or contact me after hours.

She went on to claim I don't take her calls (she called during work hours) and claims I'm in arreas, I don't understand how I'm in arrears because the December installment was paid via EFT on the 23rd of December.

Is this the kind of emails professional banking people sent to clients? Is this how Nedbank wants to be viewed?

Calling me knowing full well that I can't take a call at that time just so you can claim I didn't take your call so you can take my home away? I have a 1 year old child, is this how you treat a client who not only has a home loan account but also a Cheque card, business account and credit card?

Or am I being treated like this because I'm a young black woman?

Was I wrong in paying my bond early because I have to pay my other children's next year school fees and buy uniforms leaving the account low after other debt orders?

I have no idea why this lady is treating me like this but I definitely won't allow to be bul**** because of my skin color and age.

It's covid time, and I am making an effort to make payments and raise my kids and I'm being treated like dirt.

Even when I had a chat to Nonhlanhla, she gave me attitude and felt like she was doing me a favor by calling me.

I made my December payment because I was paid early and I had other commitments, am I being why am I being harassed?