HL
Helen L

1 reviews | Active since Apr 2009

15 Sept 2016, 12:14

Happy Lady

<p>I would like to compliment the Beaufort West Branch of Nedbank. Twice in the last 2 months I have been in for a fault (I thought) I wanted solved. The staff I dealt with stayed calm, friendly and very eager to help even when I was losing my sense of humour very fast. Never once was there anything except friendly smiles, calm explanations and an immediate issue of a new card which I did not have to pay for. I have to travel for 2 hours to get to the nearest Nedbank so did not want to go home with unresolved problems.</p>

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Replies (1)
Nedbank
Nedbank's reply15 Sept 2016, 12:54
Official

Dear Helen

This is really outstanding feedback. We are happy to hear that our Nedbank Beaufort West Branch was able to make great banking happen for you. We look forward to creating many more magical moments with you. We appreciate the feedback and will definitely share it with the team.

Kind regards

Client Experience Team