Handed over

I received my TransUnion credit report today and to my surprise I saw that Nedbank credit card and Nedbank AMEX credit card show Handed over in September 2022. How is this possible if I'm on debt councilling and the High Court approved my Court Order for a minimum payment to both credit cards already in November 2021. When I phoned last year Nedbank collections it was stated that I must email again the court order and the debt councillor must email the 17.1 document in order to avoid legal action. These documents were emailed and when I phoned collections it was stated documents were received and all is in order. The debt councillor from 58 Professionals phoned me stating Nedbank credit card department wants to increase the minimum payment on both credit cards and I agreed. The Nedbank credit card and Amex credit card received the new minimum payments. So how is it possible that my status shows Handed over on TransUnion when Collections stated it wont impact my credit status. I want to know how is Nedbank going to restore my credit name since it's influencing my job applications. I have proof from Trans Union regarding my credit status. Hendrik Tjaart Jacobus Coetsee, Id number ***, tel ***