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Pumla M
1 reviews | Active since Jul 2020
21 Feb 2025, 17:55
Gugulethu support is the worst and no telephone etiquette at all should be taken off the calls.
I was told by Gugulethu from recoveries department that she would hang up the call cause I addressed her for speaking in a rude manner when I asked her to clarify information that she was providing me and went on to tell me that I won't get my refund through the attorney's if I don't take what Nedbank is putting on the table and hung up the call.
I called again and asked to talk to a supervisor and she asked which team leader, I told her I don't know their team leader and she asked why I told her I am not happy of her service and she went on to shout at telling me if il give her my ID and hung up after few seconds for the second time.
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Pumla M's updateReviewer Update
21 Feb 2025, 18:17So in November Nedbank debited an amount of R6944. 72 from my account with internal error message. That time I bank with them no communication was made with me. Called the CS was put through to Phumla who told me that the took the money because of a loan I had with them 13 years ago apparently Nedbank loans don't prescribe even if I was retrenched it will always come up. I agreed to make an arrangement to pay it off as I wasn't aware of it and I was told by Agnes from Vertex that for me to get the money back I must enter into agreement to pay 1300 everything was agreed to. Nedbank delayed to refund me my money my kids couldn't get reports as I was unable to pay school fees as Nedbank was taking time to pay me back. Only got the refund on 18th of December.
Again on 30th of January vertex which is the 3rd party collection for Nedbank debited the 1300 that we agreed on and again Nedbank debited 2067.78 I was told to provide my ID and my expenditure list and later was told they will only refund 60% not the whole amount and that is my daughters school fees money to date I haven't received my refund instead we are dealing with their unprofessional call center agents that are rude like Gugulethu, and Angela with a team supervisor that is always not available to take supervisory calls. Nedbank service has deteriorated very bad.
Again on 30th of January vertex which is the 3rd party collection for Nedbank debited the 1300 that we agreed on and again Nedbank debited 2067.78 I was told to provide my ID and my expenditure list and later was told they will only refund 60% not the whole amount and that is my daughters school fees money to date I haven't received my refund instead we are dealing with their unprofessional call center agents that are rude like Gugulethu, and Angela with a team supervisor that is always not available to take supervisory calls. Nedbank service has deteriorated very bad.
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Pumla M's update21 Feb 2025, 18:17
Reviewer Update
So in November Nedbank debited an amount of R6944. 72 from my account with internal error message. That time I bank with them no communication was made with me. Called the CS was put through to Phumla who told me that the took the money because of a loan I had with them 13 years ago apparently Nedbank loans don't prescribe even if I was retrenched it will always come up. I agreed to make an arrangement to pay it off as I wasn't aware of it and I was told by Agnes from Vertex that for me to get the money back I must enter into agreement to pay 1300 everything was agreed to. Nedbank delayed to refund me my money my kids couldn't get reports as I was unable to pay school fees as Nedbank was taking time to pay me back. Only got the refund on 18th of December.
Again on 30th of January vertex which is the 3rd party collection for Nedbank debited the 1300 that we agreed on and again Nedbank debited 2067.78 I was told to provide my ID and my expenditure list and later was told they will only refund 60% not the whole amount and that is my daughters school fees money to date I haven't received my refund instead we are dealing with their unprofessional call center agents that are rude like Gugulethu, and Angela with a team supervisor that is always not available to take supervisory calls. Nedbank service has deteriorated very bad.
Again on 30th of January vertex which is the 3rd party collection for Nedbank debited the 1300 that we agreed on and again Nedbank debited 2067.78 I was told to provide my ID and my expenditure list and later was told they will only refund 60% not the whole amount and that is my daughters school fees money to date I haven't received my refund instead we are dealing with their unprofessional call center agents that are rude like Gugulethu, and Angela with a team supervisor that is always not available to take supervisory calls. Nedbank service has deteriorated very bad.