SM
Sindile M

1 reviews | Active since Nov 2013

15 Aug 2016, 06:22

Grossly Violation of consumer Rights Act.

<p>Good Day.</p> <p> </p> <p>Where a consumer defaults under an agreement the debt is written off from the Pre-Legal debtors book to the Bad Debt debtors book.</p> <p> </p> <p>As required by the National Credit Act, Credit bureau information should contain a person’s credit history, including applications for credit, credit agreements to which the person is or has been a party, pattern of payment or default under the agreement.</p> <p> </p> <p>Adverse information may only be submitted to the bureau if:</p> <p> </p> <p>1. it has not been prescribed;</p> <p>2. the consumer failed to make the minimum payment for a period of three consecutive billing cycles;</p> <p>3. the consumer was given 20 business days’ notice of the intention to submit the adverse</p> <p> information to the bureau;</p> <p>4. the consumer does not pay the outstanding arrears within the notice period; or</p> <p>5. after the notice period referred to in (iii) has lapsed.</p> <p> </p> <p>Upon investigation it was found that the 20 day notice was not issued by Nedbank hence i am saying Nedbank has violated Consumer's Rights i therefore request Nedbank to reverse its report on my Credit Report as a matter of urgency.</p> <p> </p> <p>thank you</p> <p>Sindile Mali</p> <p> ********** 621</p>

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Replies (1)
Nedbank
Nedbank's reply15 Aug 2016, 06:32
Official

Dear Sindile,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team