Gross Incompetence

Gross Incompetence

In December 2018 I informed Nedbank that I will be transferring my bond at Nedbank to Absa. I was clear that I will wait the 3 month notice period as I did not want to incur any penalty. The cancellation notice period started on the 10/12/2018 and ended on the 10/03/2019. I then instructed VGV attorneys to get the process started for the bond to be transferred. When VGV attorneys received the cancellation figures from Kemp & Associates (Nedbank), a penalty of over R40000 was included in the amount. I immediately phoned Nedbank to enquire where this was coming from. After a struggle to get hold of a home loan consultant (made 3 calls, were holding on for more than 20 minutes at a time), I was informed that I need to speak to the cancellation attorney (Kemp Attorneys). According to Nedbank Kemp Attorneys had to request amended figures from the bank. From the start I made it very clear to Marise Storm at Kemp & Associates that I need the bond to be transferred as quickly as possible as I am a single mother and financially struggling. Transferring the bond was going to give me a saving of R3200 per month. I had to make follow up calls to Marise Storm every second day to ensure that she make sure that she receive the amended figures as quickly as possible and still I felt she was dragging her feet not giving attention to the matter as she was supposed to. The amended figures were finally received on the 28/03/2019, 2 weeks after the initial request was send in. The documents were ready to be lodged at the deeds office on 11/04/2019, just to be informed on the Wednesday (10/04/2019) that the Deeds office has incorrect information and that Kemp & Associates could not hand in the paperwork as they had to wait for the changes to be made and correct paperwork to be send to them (THIS AFTER THEY HAD MY FILE FOR 3 MONTHS- and they did not have the time to check whether all the information is correct). I am extremely traumatized by the treatment I have received from Kemp & Associates, especially Marise Storm. I was very clear as to how important it is for the matter to be finalized as a result of my financial situation. Not once during my interaction with her did I pick a sense of urgency and felt that I was being treated fairly or she had my best interest at heart. This whole delay has cost me quite a bit. When I enquired last week from Nedbank the outstanding bond amount it was just over R ********** not even R ********** . Today the outstanding amount is R ********** .11. The increase in the outstanding bond amount is directly related to the incompetence of Kemp & Associates. I want Kemp & Associates to be kept liable for any interest that was added to the bond after the initial lodgement date of the 11/04/2019. I also want to have an explanation from Kemp& Associates as to why they requested cancellation figures from Nedbank before the notice period ended. This also caused a delay in finalizing the matter.

Never in my life have I experienced such incompetence from a law firm. My question: Why should I pay for their incompetence, they should be held liable for cost incurred as a result of their inability to do their work.

Melanie September ********** 177 ********** 981814 **********