Gross Incompetence

I currently hold a credit card with Nedbank. On opening the account I was approved for an amount 4 times higher than the value I elected to take as my credit limit. I have had the card for 3-4 years. On Wednesday I app**** for a limit increase stating that I needed to make a purchase on Friday. I was informed that I need to submit my bank statements and I will receive a call within 24 hours. I submitted my statements and called back in 24 hours & they claimed to have only received 2 months of my statements despite all statements being attached to the same email. I resent my statements 4 times. I called back the next day only to hear that they still had not received my statements. I requested the case to be escalated since it was already Friday and I had received an sms and email from my bank that Nedbank had requested my statements directly from them. So with all the necessary information, how are they still unable to provide feedback or access to funds?! At the same time, Nedbank personal loans called me to say that I had been pre-approved for an amount 5 times higher than the increase I was applying for. I called in on Saturday and spoke to Funani. She told me that I have to call back on Monday because she cannot tell me the status of my application even though she works in the credit card department. I expressed my frustration at the gross incompetence and asked to be put through to complaints only to hear that they are closed and I must call back on Monday. I asked her to make a note on my profile that I am extremely unhappy only to hear that she is unable to. I asked her what her job is and she was silent? I will be closing my account. This is an *********** bank. During the same time I app**** for an entirely new card at a competitor bank and received feedback and access the very next day. I am not shocked that this bank is ranked 5th and that they are so far behind their competitors. Launching new ads and digital platforms don't make up for gross incompetence. Delivering to serve the needs of customers moves the dial in your favor. Courtesy calls after the funds were needed also do not help AT ALL. In fact, it does not help anyone. Nedbank has now lost a high value customer that they could have cross-sold to. They have also lost an easy sell since I called them instead of the other way around. It doesn't help me because I needed to make the purchase days before Monday and another bank helped me. And it shouldn't bode well for the Nedbank staff involved. Very disappointing that is the state of a previously sound bank. Very poor leadership and management. I may have provide one star as my rating, however, I would have selected minus 5 stars had that been an option.