1 reviews | Active since Nov 2015
Grieving daughter
<p>I went into the Nedbank Branch at Kolonade Pretoria to close my Mom's account. She had passed away in November after a long illness. There was an outstanding amount of approximately R48 on her account which I wanted to pay and close the account. I had a certified copy of the death certificate and Notice of death with her ID document. I was told to give the original documents including an order from the Supreme court that I had Executorship. The lack of campassion and rudeness of the Supervisor for R48-00 was not worth it. Nedbank will rather run up the account with costs than close it.</p>
Dear Angela
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Angela
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Hi Marilyn
Thank you, I sincerely appreciate your assistance, friendliness and understanding in
dealing with this. You went the extra mile to give me feedback and sort it out.
To be quiet honest I did not expect a response let alone someone who really cared
about a complaint.
Thank you once again I appreciate all the trouble you went to to resolve the matter.
As an ex Nedbank employee for 25 years it is great to see that client service still matters!
ANGELA KRUGER
Hi Marilyn
Thank you, I sincerely appreciate your assistance, friendliness and understanding in
dealing with this. You went the extra mile to give me feedback and sort it out.
To be quiet honest I did not expect a response let alone someone who really cared
about a complaint.
Thank you once again I appreciate all the trouble you went to to resolve the matter.
As an ex Nedbank employee for 25 years it is great to see that client service still matters!
ANGELA KRUGER
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.