Grievance Letter

On the 08/10/2021 i reported a case that i have transferred money into the wrong account.I called Nedbank asking them to reverse my money and i was told i should complete a recall form.I did as i was told and 4 days later i was send the below.I feel NEDBANK did not put an effort on my query i could have received my money on time.they could have also call Tyme bank to freeze the account so that the person who took my money must not transfer my funds.all i need is my money.See below the message i received from Nedbank.I would also like to cancel my bank account as i am no longer interested in their services.

The recall received from you was unsuccessful.

We have received feedback from the beneficiary bank regarding your reversal request .Unfortunately your request was unsuccessful as the recipient’s account does not have sufficient funds for the reversal to take place.

Kindly utilise contact details provided by the beneficiary bank below, to liaise with the beneficiary directly.

No consent has been provided to provide details. Refer POPIA act

Regards The Recalls Team