Greenbacks Service Delivery Disaster

<p>The heading says it all. On the 9th December 2016 we placed an order for an item which we purchased with our Greenbacks as a gift for our Grandson who is celebrating his first Christmas. We had such joy in our hearts when we put the order in as it is exactly what we wanted for him. The days went by and we heard absolutely nothing about this order except that on the website it indicated that the order had been placed with their supplier. As it got closer to Christmas I started phoning the Nedbank Call Centre on a daily basis as I started to worry that it would not be delivered in time for Christmas day (25th December). I unfortunately do not have a landline so all the calls were made on a cellphone at great cost. I spoke to numerous people about this order and could never get any satisfaction as to where the order was. I enquired as to who the supplier was so that I could at least follow it up with them and was told that this information is not given out to customers. Each time I phoned I asked for a "specialist" so that I could at least try and speak to someone who could escalate this problem. I was given names - Sanelisiwe, Dhivan, Farihda. They were all very courteous on the phone telling me that they were escalating this problem and they would phone me back. As I recall only one person phoned me back to update me (which wasnt really an update) just that they were escalating this order. Oh boy. Did I feel helpless. The times I phoned I was also kept waiting for extended periods of time .</p> <p>I feel that the problem was not ever escalated properly as no one could ever give me a definite answer.</p> <p>All I wanted to know is "WHEN WOULD I RECEIVE MY ORDER".... Surely that is not a difficult question to answer.</p> <p>I am writing this on Saturday 24th December and the order has still not arrived. Will it arrive by Christmas? - I guess not!</p> <p>I am highly disappointed with Nedbank and their Greenbacks rewards scheme - one would think that a Bank of it's standing would have a better control over the delivery of these orders particularly as ours was placed on 9 December 2016. I have spent much money to earn these Greenback rewards and in addition I pay a monthly membership fee for this facility so they are not doing me a favour in delivering this order. I ask myself now why I bothered.</p> <p>Thank you Nedbank for spoiling my Christmas joy. Had I known of this poor service I would have ordered it through Takealot who offer the same gift and are very clear as to when their deliveries will take place and they perform. </p> <p> </p> <p>I hope that someone will get back to me and explain to me why they were not more pro-active and allowed this disaster to occur. I would very much like to speak to someone in authority who could explain all this to a very irate customer of 50 years.</p> <p> </p> <p> </p>