<p>So for 2 weeks now, the Nedbank greenbacks store has had a technical glitch, where if you order more than one item IN A DAY, only one item will be processed, and others will fail.</p> <p>Did they call me to confirm upcoming delivery of my order, yes. Did they use the same phone call to let me know that two thirds of my order was cancelled? No.</p> <p>Did they take 15 minutes to add some text to their online store, informing me of this? No.</p> <p>Have they done this since? No.</p> <p>Seriously, to have an issue of this magnitude, for 2 WHOLE WEEKS, and not institute ANY COMMUNICATION AT ALL ABOUT IT, is the kind of customer service I'd expect from from a comatose mongolian fruitbat selling guano.</p> <p>Nedbank, please realise that the year is 20127, the information age.</p> <p>And if you can't provide simple information directly affecting my interactions with you and your store, I'll cancel a 20+ year old banking relationship and go to someone who can handle communication.</p>
Dear Ian
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Dear Ian
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.