Greenbacks Query logged 2 weeks ago

<p>I called the nedbank call centre on the 14th of January and logged an inquiry for double premiums going off my greenbacks account. I was told to call in and give my ID number, as the query could only be logged on the Monday. I called in on Friday 20 January, and spoke to Nomyaniso, who gave me the reference number ********** , she asked me to call in on Tuesday (24 January), and i should be able to get feedback then on the query. I did not call in on the Tuesday, i called in yesterday (30 January) and spoke to Nosipo, she advised that it has been escalated, however, she would be lying to me if she gave me a turnaround time, i told her that this is unexceptable, as the query was logged 2 weeks ago, she then gave me the number for the complaints department (***), I then called them and spoke to Yvonne, she advised that she has opened up a complaint, and THAT reference number is ********** , she said that someone would call me back in 24 HOURS...that call was at 12h20pm. I then called back today (31 January) just after 2pm and spoke to Thipe, who then apologised and said that 24 HOURS is actually 2 WORKING DAYS!!! AND I APPARENTLY SHOULD HAVE BEEN ADVISED OF THIS! So, if she was referring to 24 working hours...i would this that would mean 3 days...8 working hours in each day, 8 x 3 = 24...I actually have no clue and i am quiet frankly sick and tired of the absolutely pathetic service from NEDBANK! I want my premiums refunded, and i want the bank charges that nedbank charged me for unpaid accounts for the INCORRECT DEBIT ORDER refunded as well!</p>